Refund policy

Made to order: returns & replacements

Every Black Tide Isle shirt is printed on demand, just for you, after you order. Because of that, we can't accept returns or exchanges for change of mind or the wrong size. Please check our Size Guide before ordering.

Damaged, misprinted or wrong item? We'll make it right.

If your order arrives damaged, misprinted, defective, or isn't what you ordered, email us at support@blacktideisle.com within 30 days of delivery with:

your order number
a clear photo of the problem (and the shipping label if the wrong item arrived)

We'll send you a free replacement or issue a full refund to your original payment method, your choice. You don't need to send the item back.

Lost or stuck packages

If your tracking hasn't updated for 10 business days, or it shows delivered but you can't find your package, contact us and we'll help sort it out, including a reshipment where appropriate. Please make sure your shipping address is correct at checkout. We can't be responsible for orders sent to an incorrect address entered at checkout, but we'll always do our best to help.

Cancellations

Orders go to print quickly. If you need to cancel or change an order, email us within 12 hours of placing it and we'll do our best before it's printed.